Refund policy


We want you to be completely satisfied with our products and will gladly accept returns on all full-priced items within 14 days of receipt where the products are in new, unworn, unwashed condition with tags attached.

Australian Orders

Items can be returned, for any reason, within14 days of purchase.

You are welcome to:

  1. Swap for a different size or product.
  2. Get a full refund

Please ensure all returns & exchanges come back to us in their original condition, with tags & receipts. As soon as your return has cleared its inspection, it will be processed.

Click Here To Submit Online Return Form. (AU Customers Only) 

Returns Process

  1. Visit our online Returns Portal to request a return
  2. Provide the Order Number.
  3. Specify whether you would like your refund processed to the original payment method or issued as a store credit. Return postage costs are the responsibility of the customer unless the item is faulty.
  4. Customer Service will then email for confirmation. Please note goods cannot be shipped back to us prior to the Returns Form completion.
  5. Package your items and drop off at your nearest Post office. We recommend shipping your package back via a traceable method for peace of mind (eg. Australia Post) and to retain your proof of postage until you have received confirmation that your return has been processed, we are not responsible for any lost or missing parcels.
  6. Once received, your refund will be issued within 5 business days. Please note that any shipping charges will not be included in the refund amount


Please note, once your order has been placed, unfortunately, we cannot make any changes or cancellations. We're sorry for any inconvenience.




You are welcome to return for exchange or refund as per the process above. Please note The Common Good Company does not offer free returns. The cost of international shipping can make it impractical to return, so please consider this when ordering.



We do not offer refunds on any sale items unless faulty. An online store credit will be offered if the sales item is returned within 14 days of the purchase date. This includes any of our sale periods including boxing day sales.



We will offer a full refund on full-priced or sale items at the discretion of our customer service team. We will reimburse return postage in this instance.



Gift Vouchers may not be returned and are valid for 12 months from the date of issue.

All Gift Vouchers purchased through our website can only be redeemed through our Online Store.



Please note that we do not offer exchanges for online orders. If you would like to exchange an item, we recommend that you place a new order online and simply return your existing item.

If you have any questions about shipping and returns, please free to contact us


Damaged Items

At TCGCo we take great care with each and every customer order - all items are wrapped by hand and carefully packaged before they leave us to ensure that they reach you in perfect condition.

However, in the unlikely event that you do receive an item that is damaged, please notify us via e-mail at within 48 hours of receipt stating the nature of the damage.

We will offer an exchange (if available) or a full refund upon receipt of the returned item, including return postage costs, up to the value of the original outward postage.

Refunds and replacements will not be issued for items sent back without first informing us of your intention to do so and stating the reason for the return.


Please return the item/s to:
ATTN: Returns
U5 59 Westbank Terrace
Richmond, Victoria
+61435 276 420